Shanghai Sciyee has built multiple integrated sales and after-sales outlets across the country, established service and maintenance, and parts replacement platforms, and provides complete product spare parts.

Shanghai Sciyee adheres to the "all-round, high-quality" service standards, and provides users with one-stop services quickly, thoughtfully, and thoroughly.

Equipped with professional after-sales service engineers, after-sales service engineers are centered in major cities across the country, and centrally accept customer failure issues, share technical resources and coordinate uniformly. Among them, more than 80% of engineers are multi-talented and can provide services to users at any time.

Responsive service model

Shanghai Sciyee provides users with a high-quality 7×24 hotline response service model. Users can submit service applications to the after-sales service center in different ways, such as by phone, fax, letter, E-mail, or visit. The after-sales service center is staffed by dedicated personnel.

Irregular visits

Shanghai Sciyee uses special personnel to visit our company's projects irregularly to investigate the daily use and maintenance of equipment and systems to ensure the normal operation of the equipment. At the same time, we listen to users' opinions and suggestions on Shanghai Sciyee’s after-sales service work, and use this as an important basis for the comprehensive evaluation and rewards and punishments of Shanghai Sciyee’s service personnel.

After-sales work for completed projects

After-sales service work is divided into two parts: active after-sales and passive after-sales. Active after-sales refers to the after-sales service personnel's active and regular return visits, inspections, maintenance and servicing in various ways; passive after-sales service refers to the repair work after the customer reports a fault.

1. Active after-sales service:

Work purpose: Understand the operation of the equipment, ensure the normal operation of the equipment, and establish a good after-sales image of the company.

a. During the active after-sales process, the staff must be enthusiastic, sincere, patient, meticulous and responsible, and must not perfunctorily answer questions raised by customers. If problems are found, they must be reported to the department leaders in a timely manner and recorded;

b. Analyze the opinions and suggestions raised by customers, and submit reports in a timely manner if they are of great help to product improvement.

2. Passive after-sales service:

Work purpose: To solve the equipment and system failures reported by the owner and protect the interests of customers from major losses.

Supplementary explanation:

a. After receiving the repair call, we should ask in detail about the fault phenomenon, occurrence process, abnormal situation and other information, and the tone should be calm and affirmative, eliminate the customer's anxiety and impatience, listen to the fault situation patiently, and guide the operator to find out the cause after preliminary judgment;

b. When the cause of the fault is not within the scope of our warranty or free repair, we should promptly feedback to the owner, determine the charging items, service prices, and charging methods, and perform the maintenance operation. The expenses incurred should be confirmed by the department leader in a timely manner;

c. When the cause of the fault is a third-party device, but we are the general responsible party, we should notify the third party as soon as possible, relay the fault situation and preliminary judgment to them, and proceed with the next step depending on the situation.

3. Follow-up visit content:

(1) Leakage detection of pipelines and valves;

(2) Tightness of bolts connecting the end flange of the electrolytic cell, whether there are any leaks;

(3) Whether the electrolytic cell is white;

(4) Operation status of each water pump;

(5) Scaling status of the electrode, whether pickling is required;

(8) Signals of each liquid level switch/sensor of the storage tank;

(12) Leakage detection of temperature probe connection;

(13) Whether the connection of the air pressure switch hose is tight, whether it needs to be replaced;

(14) Operation status of the fan;

(15) Operation status of the rectifier;

(16) Whether the start/stop procedure is normal;

(17) Leakage detection of the dosing pump;

(18) Operation status of the dosing pump;

(19) Leakage detection of each tank inlet and outlet interface and manhole flange;

After-sales service work specifications

1. After-sales service should be based on customer satisfaction, maintain a good service style, establish and maintain a good relationship with customers, and seriously solve quality problems, ensure the normal operation of the system, and always maintain the company's image.

2. Take care of tools and use materials reasonably during work to minimize after-sales costs.

3. Establish a long-term user file for each project done by the company. The file content should include the start and end time of the project information and a brief description of the relevant basic situation, after-sales service records, return visit records, etc., and update them in time.

4. Regularly make telephone return visits to the company's projects. The return visit content should include: system function operation status, equipment use effect, whether pickling is required, safety hazards, etc.

5. Maintenance personnel must arrive at the site for maintenance within 24 hours of receiving the repair report (special circumstances require an appointment with the customer and arrive on time). After the maintenance is completed, the after-sales service form must be filled out and the customer must sign the opinion on the after-sales service form and submit it to the department head.

6. At the beginning of each month, the department head shall compile and count the after-sales situation and return visits of the previous month, make an analysis, list common problems and solutions, and other suggestions from the company's internal functions, and organize technical personnel and after-sales personnel to discuss the improvement of problem points in the form of meetings. Reflect the operating effects of new products and new technologies, and provide improvement suggestions for later projects to form a virtuous cycle of continuous technological improvement and continuous reduction of customer complaints.